Glencoe Medical Assisting A Patient-Centered Approach to Administrative and Clinical Competencies - Rilegato

Part 1: Introduction to Medical Assisting

Chapter 1: The Profession of Medical Assisting

Chapter 2: Types of Medical Practice

Chapter 3: Legal and Ethical Issues in Medical Practice

Chapter 4: Communication With Patients, Families, and Coworkers

Part 2: Administative Medical Assisting

Section 1: Office Work

Chapter 5: Using and Maintaining Office Equipment

Chapter 6: Using Computers in the Office

Chapter 7: Managing Correspondence and Mail

Chapter 8: Managing Office Supplies

Chapter 9: Maintaining Patient Records

Chapter 10: Managing the Office Medical Records

Section 2: Interacting With Patients

Chapter 11: Telephone Techniques

Chapter 12: Scheduling Appointments and Maintaining the Physician's Schedule

Chapter 13: Patient Reception Area

Chapter 14: Patient Education

Section 3: Financial Responsibilities

Chapter 15: Processing Insurance Claims

Chapter 16: Bookkeeping and Banking

Chapter 17: Billing and Collections

Chapter 18: Accounts Payable, Payroll, and Contracts

Part 3: Clinical Medical Assisting

Section 1: The Medical Office Environment

Chapter 19: Principles of Asepsis

Chapter 20: Infection Control Techniques

Chapter 21: HIV, Hepatitis, and Other Blood-Borne Pathogens

Chapter 22: Preparing the Examination and Treatment Area

Section 2: Understanding the Body and Assisting with Patients

Chapter 23: Anatomy and Physiology

Chapter 24: Interviewing the Patient and Taking History and Measurements

Chapter 25: Assisting With a General Physical Examination

Chapter 26: Providing Eye and Ear Care

Section 3: Specialty Practice and Medical Emergencies

Chapter 27: Assisting With Examinations in the Basic Specialties

Chapter 28: Assisting With Highly Specialized Examinations

Chapter 29: Assisting With Minor Surgery

Chapter 30: Assisting With Cold and Heat Therapy and Ambulation

Chapter 31: Medical Emergencies and First Aid

Section 4: Physician's Office Laboratory Procedures

Chapter 32: Laboratory Equipment and Safety

Chapter 33: Collecting and Processing Urine Specimens

Chapter 34: Collecting and Processing Blood Specimens

Chapter 35: Introduction to Microbiology

Section 5: Nutrition, Pharmacology, and Diagnostic Equipment

Chapter 36: Nutrition and Special Diets

Chapter 37: Principles of Pharmacology

Chapter 38: Drug Administration

Chapter 39: Electrocardiography and Pulmonary Function

Chapter 40: X-Rays and Diagnostic Radiology

Appendices

1997 AAMA Role Delineation Areas of Competence List

Medical Terms

Symbols

Prefixes and Suffixes

Abbreviations

Glossary