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Communicating for Results: A Canadian Student's Guide is an indigenous, core text designed to serve students studying business and professional communications at both the university and college levels. Author Carolyn Meyer acknowledges the challenges of today's demanding work environments and provides practical, classroom-tested instruction for communicating successfully-that is, for getting noticed and getting results.

The text, praised for being exceptionally well written and logically organized, covers not only the principles of grammar and rhetoric but also the persuasive strategies required for being an effective writer and public speaker. Meyer's hands-on, skills-based approach uses models and samples, workshops, discussion forums, quick-reference guides, and checklists to guide students through the writing process and help them develop confidence. Coverage of changing trends in the workplace, trends in communication research, cultural differences in communication techniques, Web 3.0 technologies, and privacy strategies and safeguarding personal and sensitive information ensures students are well-equipped to compete in the globalized workplace. This third edition offers a thoroughly revised introductory chapter examining communication in the new economy and also includes a new chapter on social media and networking, introducing students to key social media tools and discussing the most effective ways for businesses to use these tools to promote their products and services, reach out to customers, and keep on top of market trends. As well, the chapter-end activities sections have been updated to replace outdated links and ensure content is fresh and contemporary.

Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.

L'autore:
Carolyn Meyer is an associate professor in the School of Professional Communication and the Masters of Professional Communication Program at Ryerson University. Outside Ryerson she has taught English and professional communication at the University of Toronto, Seneca College, George Brown College, and Mount Allison University. She has also presented a range of courses and onsite workshops in professional communication at the University of Toronto's School of Continuing Studies and is the recipient of an Excellence in Teaching Award from the University of Toronto. She is also the vice president (Canada) of the Association for Business Communication.
Contenuti:
  • Brief Contents
  • Contents
  • Thematic Contents
  • Summary of Writing Samples
  • Summary of Case Studies
  • From the Publisher
  • Acknowledgements
  • 1: Getting the Message Across
  • Communicating for Change-and a Stronger Bottom Line-in the New Economy
  • Communicating in the Current Workplace
  • Communication Defined
  • Communication as a Field of Study
  • The Communication Process
  • Elements of the Communication Process
  • Barriers to Effective Communication
  • Communication Contexts
  • Non-Verbal Communication
  • Components of Non-Verbal Communication
  • Communicating in Organizations
  • Internal and External Communication
  • Essential Skills for Workplace Communication
  • Informal and Formal Channels
  • The Flow of Information
  • Ethical Communication
  • Ethics and Legal Responsibilities of Business Communication
  • Ethical Lapses and Why They Happen
  • Cross-Cultural Communication
  • Communicating in a Global Economy
  • Diversity in the Workplace
  • Understanding Cultural Differences
  • Intercultural Communication Defined
  • High- and Low-Context Communication Styles
  • Communicating Interculturally
  • Privacy in the Workplace
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 2: Getting Started: Planning and Writing Business Messages
  • Writing in Context: Four Key Concepts
  • Contextual Factors
  • Genres
  • Discourse Communities
  • Rhetorical Situations
  • Steps in the Writing Process
  • Message Planning
  • Prewriting
  • Organizing and Outlining
  • Drafting
  • Revising and Editing
  • Collaborative Writing
  • Critiquing Others' Work
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Online Activities
  • 3: Business Style: Word Choice, Conciseness, and Tone
  • Word Choice
  • Plain Style
  • Word Choice Step 1: Use Familiar Words
  • Word Choice Step 2: Use Fresh and Current Language
  • Word Choice Step 3: Keep Language Specific, Precise, and Functional
  • Word Choice Step 4: Practise Factual and Ethical Communication
  • Achieving Conciseness
  • Tone
  • Tune in to Word Connotations
  • Keep Your Style Conversational
  • Select the Right Level of Formality: Personal and Impersonal Styles
  • Be Positive
  • Stress Reader Benefits and Relevance
  • Be Polite
  • Use Inclusive Language
  • Write with Confidence
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Online Activities
  • 4: Business Style: Sentences and Paragraphs
  • Effective Sentences
  • The Building Blocks of Complete Sentences: Phrases and Clauses
  • Types of Sentences
  • Improving Sentence Variety and Length
  • Phrasing Basic Types of Questions
  • Improving Sentence Clarity
  • Writing with Consistency
  • Writing Balanced Sentences: Parallel Structure
  • Writing for Emphasis
  • Applying Active and Passive Voice
  • Eliminating Grammar Errors and Awkwardness
  • Effective Paragraphs
  • Paragraph Length
  • Topic Sentences
  • Paragraph Development
  • Paragraph Coherence
  • Proofreading
  • Workshop and Discussion Forums
  • Writing Improvement Exercises
  • Online Activities
  • 5: Memorandums, E-mail, and Routine Messages
  • Memorandums
  • Memo Format
  • Memo Organization
  • Formatting Lists for Memos and E-mail
  • Paper Memo vs. E-mail
  • E-mail
  • General E-mail Guidelines
  • Reading and Processing Incoming Messages
  • Formatting and Writing E-mail
  • Replying to E-mail
  • E-mail Style and Tone
  • Routine Messages: Positive and Informative Memos and E-mail
  • Routine Messages: Request Memos
  • Routine Messages: Reply Memos and E-mail
  • Goodwill E-mail Messages
  • Follow-Up Memos and E-mail
  • Instant Messaging (IM)
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 6: Routine and Goodwill Messages
  • Direct Writing Plan
  • Requests
  • Requests for Information, Credit, and Action
  • Order Requests
  • Claim Letters
  • Responses
  • Information Response
  • Personalized Form Letters
  • Order Acknowledgement
  • Messages Confirming Contracts and Arrangements
  • Claims Adjustment
  • Goodwill Messages
  • Thank-You Letters
  • Letter of Congratulations
  • Letter of Sympathy
  • Informative Letters
  • Announcements
  • Cover or Transmittal Letters
  • Instructional Letter/Memo
  • Letter Formats
  • Letter Balance and Placement
  • Letter Styles and Layouts
  • Letter Elements
  • Addressing Envelopes
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 7: Delivering Unfavourable News
  • Goals of Negative Messages
  • Tone in Bad News Messages
  • Organizing Bad News Messages
  • Direct Writing Plan for Bad News Messages
  • Using the Direct Writing Plan
  • Limitations of the Direct Approach
  • Indirect Writing Plan for Bad News Messages
  • Using the Indirect Approach
  • Bad News Buffers
  • Explaining the Bad News
  • Revealing the Bad News
  • Goodwill Closing
  • Indirect-Approach Message
  • Limitations of the Indirect Strategy
  • Apologies in Bad News Messages
  • Types of Bad New Messages
  • Refusing Requests for Information, Actions, and Favours
  • Refusing Claims
  • Refusing Credit
  • Turning Down Job Applicants
  • Announcing Bad News to Employees
  • Declining Invitations
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 8: Persuasive Messages
  • Writing Persuasively
  • Preparing to Write Persuasively
  • Persuasive Appeals
  • Indirect Writing Plan for Persuasive Messages
  • Types of Persuasive Messages
  • Favour and Action Requests
  • Persuasive Memos
  • Claim Requests
  • Collection Letters
  • Sales Messages
  • Aiming to Make a Sale: Analyzing the Product and Audience
  • Writing Plan for Sales Letters
  • Fundraising Messages
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 9: Communicating for Employment
  • Analyzing Your Career Goals and Qualifications
  • Assessing Your Skills and Values
  • Assessing Your Work Preferences and Personality
  • Assessing Your Work History
  • Job-Hunting
  • Using LinkedIn and Twitter to Establish an Online Presence
  • LinkedIn
  • Twitter
  • Writing Persuasive Resumés
  • How Employers Use Resumés
  • Resumé Writing Style
  • Parts of a Standard Resumé
  • Resumé Length
  • Resumé Styles and Layouts
  • Preparing a Scannable Resumé
  • Preparing an E-mail Resumé
  • Preparing a Persuasive Application Letter
  • General Tips for Cover Letters
  • Solicited Application Letters
  • Unsolicited Application Letters
  • E-mail Cover Letters
  • Job Application Round-Up: Some Additional Tips
  • Career Portfolios and ePortfolios
  • Job Interviews
  • Before the Interview
  • Behavioural Interview Questions and How to Prepare for Them
  • At the Interview
  • After the Interview
  • Follow-Up Employment Messages
  • Follow-Up Letter
  • Thank-You Letter
  • Job-Offer Acknowledgement
  • Job-Acceptance Letter
  • Job-Refusal Letter
  • Reference-Request Letter
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Online Activities
  • 10: Informal Reports
  • Introduction to Report Writing
  • Factors in Successful Reports
  • Content
  • Clarity
  • Skimmability
  • Informal vs. Formal Reports
  • Distinguishing Features of Short Reports
  • Purpose
  • Frequency of Submission
  • Common Categories
  • Formats and Distribution
  • Direct and Indirect Approaches
  • Direct Approach: Informational and Analytical Reports
  • Indirect Approach: Analytical Reports
  • Writing Style for Short Reports
  • Headings
  • Steps in the Writing Process
  • Planning
  • Researching/Analyzing Data and Information
  • Composing and Revising
  • Elements of Informal Reports
  • Introductory Statement
  • Findings
  • Summary/Conclusions/Recommendations
  • Using Graphics and Visuals
  • Tables
  • Matrixes
  • Pie Charts
  • Bar Charts
  • Picture Graphs
  • Line Graphs
  • Gantt Charts
  • Flow Charts
  • Organizational Charts
  • Commonly Used Short Reports: Informational and Analytical
  • Informational Reports
  • Analytical Reports
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 11: Proposals and Formal Reports
  • Proposals
  • Elements of Informal Proposals
  • Elements of Formal Proposals
  • Writing Style for Proposals
  • Sample Informal Proposal
  • Common Mistakes in Writing Proposals
  • Researching and Collecting Data
  • Formal Reports
  • Preparing to Write Formal Reports
  • Writing Style for Formal Reports
  • Creating a Work Plan
  • Time Management
  • Peer-Reviewing and Team Writing
  • Elements of Formal Reports
  • Front Matter
  • Body of the Report
  • Back Matter
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Case Study Exercises
  • Online Activities
  • 12: Oral Communication
  • Oral Presentations
  • Types of Oral Presentations
  • Analyzing the Situation and Audience
  • Structuring Presentations
  • Developing a Three-Part Presentation
  • Oral Presentation Outline
  • Using Visual Aids
  • Types of Presentation Aids
  • Designing a PowerPoint Presentation
  • Prezi
  • Pecha Kucha Presentations
  • Methods of Delivery
  • Rehearsing a Presentation
  • Delivering a Presentation
  • Handling Questions
  • Team-Based Presentations
  • Special-Occasion Presentations
  • Organizing and Managing Meetings
  • Types of Meetings
  • Preparing for a Meeting
  • Conducting a Meeting
  • Meeting Minutes
  • Groupware-Supported Meetings
  • Communicating by Telephone
  • Making Calls
  • Receiving Calls
  • Using Voice Mail Productively
  • Dealing with the Media
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Online Activities
  • 13: Social Media and Networking (NEW!)
  • Web 2.0 and the New Media Landscape
  • What Is Participatory Culture?
  • What Is Social Media?
  • Types of Social Media
  • Blogs
  • Social Networks
  • Micro-blogs
  • Photo- and Video-sharing Sites
  • The Social Media Advantage
  • The Risks and Challenges of Social Media
  • Measuring Social Media Performance
  • Workshops and Discussion Forums
  • Writing Improvement Exercises
  • Online Activities
  • Appendix A: Business Usage: A Style and Mechanics Guide
  • Usage
  • Abbreviations and Acronyms
  • Numbers
  • Capitalization
  • Usage-Related Internet Resources
  • Salutations and Complimentary Closes: A User's Guide
  • Standard Phrases and Their Plain-Language Alternatives
  • Appendix B: Grammar Handbook
  • Subject-Verb Agreement
  • Verb Tense Accuracy
  • Other Verb Problems
  • Using Passive-Voice Constructions
  • Avoiding Logically Mismatched Subjects and Verbs (Faulty Predication)
  • Using Similar Phrasing for Items in a Series (Parallelism)
  • Making Comparisons Clear and Logical (Sentences with Than or As)
  • Using Pronouns with Precision
  • Correcting Modifier Mishaps
  • Comma Usage
  • Other Forms of Punctuation
  • Internet Resources: Grammar, Style, and ESL Guides
  • Notes
  • Index

Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.

  • EditoreOxford Univ Pr
  • Data di pubblicazione2014
  • ISBN 10 0199001316
  • ISBN 13 9780199001316
  • RilegaturaCopertina flessibile
  • Numero edizione3
  • Numero di pagine540
  • Valutazione libreria

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Communicating for Results: A Canadian Student's Guide Meyer, Carolyn
ISBN 10: 0199001316 ISBN 13: 9780199001316
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