Performance-Based Assessments: External, Internal, and Self-Assessment Tools for Total Quality Management - Rilegato

Introduces a management paradigm for organizational success, focusing on assessment of an organization's performance. Covers basic concepts of performance-based and effectiveness evaluations, developing a mix of external, internal, and self assessments, and various techniques for measurement and evaluation. Other topics include cultivating a teamwork culture and involving the customer. Annotation copyright Book News, Inc. Portland, Or.