Le informazioni nella sezione "Riassunto" possono far riferimento a edizioni diverse di questo titolo.
Le informazioni nella sezione "Su questo libro" possono far riferimento a edizioni diverse di questo titolo.
Spese di spedizione:
GRATIS
In U.S.A.
Descrizione libro Paperback. Condizione: new. Paperback. Today, consumers have more choice than ever before. It's no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues.The Customer Rules is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service. Lee Cockerell, former Executive Vice President of Operations at Disney World - a company which has redefined what a business can do for their customers - shows you how: from why you should 'Never say no - except No Problem' to asking yourself 'What Would Mum Do?'.His 39 easy-to-follow rules apply to any industry and any company, large, small, public, private, online or High Street. The principles revealed in this book, tried and tested in one of the world's happiest environments, can give you everything you need to truly connect with your customers. 39 essential rules to delivering impeccable service - from the man who ran Disneyworld. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Codice articolo 9781781251225
Descrizione libro paperback. Condizione: New. Language: ENG. Codice articolo 9781781251225
Descrizione libro Paperback. Condizione: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. Codice articolo 9781781251225-GDR
Descrizione libro Paperback / softback. Condizione: New. New copy - Usually dispatched within 4 working days. 39 essential rules to delivering impeccable service - from the man who ran Disneyworld. Codice articolo B9781781251225
Descrizione libro Trade Paperback. Condizione: Brand New. 208 pages. 8.50x5.31x0.59 inches. In Stock. Codice articolo __1781251223
Descrizione libro Condizione: new. Codice articolo 62UQBANZMD
Descrizione libro Paperback. Condizione: new. New Copy. Customer Service Guaranteed. Codice articolo think1781251223
Descrizione libro Condizione: New. Codice articolo 19054522-n
Descrizione libro Condizione: new. Codice articolo FrontCover1781251223
Descrizione libro Condizione: new. Main. Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!!. Codice articolo PSN1781251223